Job Details

Job Title: Business Receptionist

Location: Québec, QC

Wage: $23.00 per hour / 40 hours per week

Employment Type: Permanent Employment, Full-time

Shift: Day, 08:00 to 17:00

Benefits: Health benefits, Other benefits

Start Date: Starts as soon as possible

Vacancy: 1 Vacancy

Verified: Yes

Overview

Languages: French

Education

• College, CEGEP, or other non-university certificate. Diploma from a program of 1 year to 2 years or its equivalent experience
• Business, office automation, technology, or data entry

Experience

2 years to less than 3 years

Work Setting

• Private sector
• Construction Company
• Construction

Tasks

• You will greet people and direct them to contacts or service areas
• You will also provide basic information to clients and the public
• As well as operate the switchboard or telephone system
• Order office supplies
• Record and relay information
• You will have to schedule and confirm appointments
• Maintain work records and logs
• In addition, you will receive and issue payments
• As well as perform clerical duties like filing, sorting, and distributing mail
• Answer telephone and relay telephone calls and messages
• Perform data entry
• Provide customer service
• Sort mail according to destination
• You will perform other administrative tasks

Experience And Specialization 

Computer And Technology Knowledge 

• MS Office
• Electronic mail
• MS Excel
• MS Outlook
• MS Windows
• Acomba

Additional Information 

Working Conditions And Physical Capabilities 

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Sitting

Personal Suitability 

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Maturity

Benefits

Health Benefits

• Health care plan

Other Benefits

• Free parking available
• Learning/training paid by the employer
• On-site amenities
• Team building opportunities

Who Can Apply For This Job?

Only apply to this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How To Apply 

By email: [email protected]

How-to-apply instructions

Here is what you must include in your application:

• Cover letter
• References attesting experience

This job posting includes screening questions. Please answer the following questions when you want to apply. Scroll down!

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Skills And Qualities You Need To Become A Good Receptionist

As a receptionist, you will serve both as the administrative backbone and the customer-facing image of the business. This will make it one of the most important roles in your organization. Furthermore, receptionists have a responsibility to provide great customer service, aside from multitasking and maintaining the organization. This will help keep other staff members on task and maintain the efficiency of the company. 

Top Receptionist Skills 

Being a good receptionist, you must possess some extraordinary soft skills, the agility to manage different demands, and fluctuating priorities, and the poise to handle high-stress circumstances. You may not be able to provide the advantages you need to see unless they have the necessary skills and knowledge. Now we ask, which skills are most important? Let’s go into the key qualifications and aptitudes of a competent receptionist below.

Communication Skills 

It’s not a surprise that being able to communicate smoothly is one of the most important skills that a receptionist must possess since they deal with people daily. Whether it be by phone, email, or in person, a receptionist always interacts in different types of communication with customers, clients, business partners, suppliers, vendors, and other parties.

Technical Skills 

Based on the world’s tech-driven, receptionists must possess excellent technical skills or they will have to struggle to integrate with your team. Though basic office software skills like email and Excel are a given, it’s equally essential that a receptionist is familiar with other productivity software that your business uses regularly. 

Organization Skills 

With all of the phone contacts, filed documents, and calendar systems to manage, an outstanding receptionist must possess superior organizational skills. In the absence of this skill, the workplace would become chaotic and disorganized, which would disrupt the whole company.

Additionally, one of the main duties of a receptionist is to keep the workplace organized. For instance, lawyers greatly rely on a legal receptionist’s organizational abilities. Without them, it would become difficult to recall appointment bookings, client contact details, as well as court dates.

Multitasking Skills 

Another very important skill that every receptionist must possess is the capacity to multitask. Most especially when working in a fast-paced or hectic work environment. As a receptionist, you must be able to manage many calls at once and be adaptable enough to change directions on the spur of the moment. Furthermore, you must be able to switch from taking general inquiries to handling administrative tasks in a matter of seconds.

Also, a receptionist must recall the needs of each person separately in their mind, avoid neglecting anyone, and maintain composure under pressure. Being able to manage their and others’ time, including scheduling calls, appointments, and other tasks is very essential. They are responsible for assigning the highest priority to each task and giving it the appropriate amount of attention.

Problem-solving Skills 

From managing double-booked appointments to interacting with unsatisfied clients, receptionists must always be able to solve problems accurately and swiftly. For instance, there will be callers or upset clients who are not satisfied with the service or product from your business.

Therefore, in situations like this, the receptionist must maintain composure while thinking of a solution that will actively solve the main reason for your customer’s dissatisfaction. Potential solutions include finding a different approach to the issue, owning up to errors, or transferring the call to the department that can handle it more effectively.

Customer Service Skills 

Since a customer’s first point of contact with your business is typically a receptionist, they must be extremely adept at providing excellent customer service.

The receptionist represents the entire business. An unpleasant interaction with a receptionist could cause a client or customer to have a negative view of your organization, which could potentially result in bad reviews and less business. 

Top Receptionist Qualities 

To become a successful receptionist, you will need to have the appropriate skills. However, you should always remember that skills are aptitudes or expertise that can be learned through practice. On the other hand, the ideal qualities are something more innate, character features, but which can be cultivated and possibly developed. Now, let’s check out these top qualities you should look for in a receptionist. 

Adaptability

The one thing that a receptionist can bank on is that each day will bring forth something different. Although variety may be the spice of life for some people, those who are not adaptable may find the situations arising to be quite difficult. Depending on the company, receptionist responsibilities may include buying, marketing, overseeing vendor accounts, and even sales outreach. Also, they might be required to help with HR tasks like gathering resumes, cover letters, and setting up interviews.

Emotional Intelligence 

Emotional intelligence is very important in the workplace, but most especially for individuals in the role of a receptionist. Emotionally intelligent people have empathy, can control their emotions, and can adapt to the emotions of others. Therefore, the person on the other end of the phone will not always be happy when a receptionist answers their call. In addition, the receptionist needs to know how to handle that situation.

Positive Attitude 

An individual’s attitude will always be apparent, so your receptionist must have a positive one. This will have an impact on how they react in various situations, from pleasant to stressful and everything in between. 

Being positive is a leadership quality, and a good receptionist should exhibit it as well. This will not only have a positive impact on your customers but your entire team as well. 

Confidence

Another quality essential to a good receptionist is confidence. They must have confidence in the information they relay to clients and internal team members as well as confidence in themselves. 

While receptionists work as part of a team, they must be able to operate independently when required. 

Professionalism

As the first person a customer or client interacts with, a receptionist is the first impression of your company. With that being said, they should embody your company’s ideals by the way they behave and interact with each person. A good receptionist should respond to each call and message accurately, keep composure in stressful situations, and provide exceptional customer service with each interaction. 

 Dependability

Since the entire company relies on the receptionist’s administrative tasks, dependability is a crucial receptionist quality. This might take the shape of being trustworthy, always being ready to take every call, handling interactions with business values top of mind, and promptly returning calls and messages. 

A similar idea is consistency. Following the same procedure can be quite helpful for a receptionist in maintaining correct records and conveying messages to everyone. It keeps things moving along in the company since you can avoid problems with conflicting signals and confusion, or clients being forgotten about.