Job Details
Job Title: Dispatcher
Location: Delta, BC
Salary: Starting from $104,904 per year
Job Type: Permanent employment, Full-time
Shifts: Morning, Evening, Weekends, Holidays
Experience: Dispatching: 1 year (preferred)
Work Location: In person
Verified: Yes
Benefits
- Dental care
- Extended health care
- On-site parking
Join The GCT Global Container Terminals Team
We are innovators in the marine transportation industry and are always on the lookout for talented, motivated, and passionate individuals to join our team. Meanwhile, we strongly believe that there’s more to productivity than just speed, it’s about anticipating the demands of our changing world. As well as strategically putting the right people, processes, and technology together to meet those demands head-on.
Also, we provide rewarding opportunities for team-oriented people who thrive in a fast-paced environment and remain focused, driven, and innovative to the core. We recommend that you browse through our current job postings to see what’s available right now or you can submit a general resume for a future position. We hope to hear from you.
At GCT Canada, we are an equal opportunity employer that is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment regardless of their age, race, ethnicity, religion, gender identity, or expression. So also their sexual orientation, national origin, genetics or medical history, disability, veteran status, and all other non-merit characteristics. We would appreciate your advice on your pronouns in your application.
Our Two Terminals Located On Canada’s West Coast.
Positioned on the West Coast of Canada, our terminals are one of a kind and aim to provide our carrier customers with easy access to the major international trade routes. Both have direct access to major highways and national railways, therefore connections from the terminals are fast and reliable. Additionally, in keeping up with our leadership position, we are constantly upgrading and improving our technology, equipment, and processes so that we can continue delivering on time, every time.
Job Description
You will need to dispatch Forepersons and Regular Work Force Longshore labor. Also, place orders through dispatch halls for Longshore labor to meet operational needs while adhering to the company’s objectives as well as the BCMEA/ILWU collective agreement.
Requirements
- Complete Grade 12 or its equivalent.
- Highly organized with a demonstrated ability to work under pressure and be able to meet deadlines. As well as make decisions quickly and accurately.
- Have strong computer skills including a good working knowledge of basic computer applications.
- Be able to show that you can communicate and deal effectively with a unionized workforce.
- Work schedule required to work some weekends and holidays.
- Have strong verbal and written communication skills.
- The ability to dispatch experience in the waterfront industry would be an asset.
- Unionized position – membership within ILWU Local 514 is a condition of employment.
Successful applicants will be required to carry out a medical assessment and police background check before receiving an offer of employment.
How To Apply
APPLY ONLINE: https://globalterminals.com/careers/
We thank you for your interest. Only selected candidates will be contacted for an interview.
Position Summary
A dispatcher is in charge of managing incoming service orders, guiding drivers, and addressing service-related concerns. This job role involves interacting with various stakeholders, such as customers, sales teams, and operations staff. It’s a great opportunity for any individual who wishes to expand upon their current experience in customer service or dispatching roles. In addition, the regular work schedule is 8:00 am to 4:30 pm, Monday through Friday in the office.
Specific Duties And Responsibilities
- Schedule service and satisfy customer needs for service changes. As well as ensure that service is completed by established policies.
- Dispatch calls to routes based on a designated route and driver location.
- Perform driver check-ins at the end of the day to ensure complete and accurate paperwork completion.
- Distribute, collect, and review route sheets for proper day-end data entry.
- Also, you will ensure coordination with other departments, clarifying roles, and responsibilities for resolving service issues.
- You may perform some additional responsibilities as assigned by the Operations Manager.
- Interacts with customers, customer service department, sales, and Operations staff reporting to Operations Manager.
- Fields incoming calls/emails from customers.
- Troubleshoots and resolves potential delivery and pickup problems before they result in service issues.
- Help in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
- Also, record and document information from drivers and distribute it to appropriate departments.
- Communicate with maintenance shop personnel.
Criteria
- Completion of high school.
- One to two years in a transportation, dispatch, or customer service role.
- Education in transportation, logistics, or a similar area of study would also be an asset.
- Previous dispatching experience will be a great advantage.
- Having experience in a call center environment would be an asset.
- Be proficient in MS Outlook, Excel, and Word.
Essential Dispatcher Skills
Decision-making
Dispatchers should have good judgmental skills to help them in their swift decision-making. They prioritize calls by level of importance, so they need to recognize the difference between emergencies and nonemergencies. Dispatchers also need to quickly evaluate situations and decide which emergency personnel to send to a scene. Additionally, they should use their judgment to decide what information from the caller is most important to communicate to responding officers.
Communication
Because a dispatcher is the third party between callers and first responders, they must have excellent communication skills when giving and receiving information. As a dispatcher, you will need to practice active listening and know which questions to ask callers to get the details law enforcement needs to resolve the situation. They should also speak, using language that is easy to understand, as this would help avoid miscommunications that could delay or affect the emergency response.
Dispatchers’ communication skills are also important when telling callers how to perform tasks such as CPR or childbirth, stay calm during emergencies, and help others at accident sites. They are required to have written communication skills, as well, when taking notes about a call. This information should be easy to read and have correct spelling so emergency responders can understand the situation and location and respond appropriately.
Compassion
Dispatchers are naturally compassionate individuals who are comfortable talking to people who might be emotional, panicked, or stressed. They show empathy for the individual’s situation and acknowledge their concerns. Dispatchers should use an understanding tone and approach when communicating with callers. They should be able to stay calm and reassure those individuals so they can take potentially life-saving steps such as CPR.
Multitasking
During their shifts, dispatchers receive many calls, often at the same time, that they must prioritize by importance. They should be able to calmly respond to each one and keep organized records of details, locations, and needs. They then need to find the nearest emergency responder and send them to the scene. A dispatcher’s ability to multitask is important for getting the appropriate responders to accidents and emergencies quickly.
Teamwork
Dispatchers should be able to work and collaborate with a variety of professionals, such as law enforcement, firefighters, paramedics, and supervisors. They must work as a team to provide a fast and accurate emergency response. Dispatchers should develop supportive and professional relationships with their colleagues and team members.
As such, everyone can work effectively to resolve emergencies. They should also take instruction from supervisors, law enforcement, and other dispatchers.
Directional Skills
Dispatchers should be familiar with the jurisdiction they work in, including its major streets and highways, landmarks, buildings, waterways, and boundaries. They need to determine where individuals are when receiving descriptions of their location because callers might not have a physical address or know where they are. Dispatchers then need to give clear directions, addresses, and instructions to first responders. They should also be able to quickly and easily read maps to find routes, locations, and addresses.
Adaptability
A dispatcher’s daily duties are always changing. They should be flexible and able to adapt to any situation. Dispatchers might experience periods of little call activity followed by high call levels and need to adjust quickly. They also need to be willing to learn and comfortable adapting to technological changes as CAD programs, telephone systems, and other computer databases receive updates.
Technological skills
Today, most call and communication centers use computer programs to receive, record, and manage calls. Dispatchers need the technological skills to use computers, software, radios, and recording equipment. Specifically, they should understand or take courses to learn computer-aided dispatch (CAD) systems.
This will help automate some dispatch responsibilities so law enforcement can respond faster and have more organized case records. They should also be able to operate multi-line phone systems and emergency alert systems and enter case information into local and national databases.
