Receptionists are the first point of contact for visitors to a business. Apart from providing administrative support, they are also expected to perform general housekeeping duties. They may also take on additional responsibilities. This article will give you an overview of some of the job responsibilities of receptionists.
Receptionists are the first point of contact
Receptionists play a vital role in any organization. Not only do they greet visitors, but they also answer the telephone, screen calls, and transfer them to the appropriate department. They can also help you book a taxi or a train ticket and inform employees about the latest company news. Receptionists are often responsible for first aid and health and safety, and they need excellent organizational and communication skills. In large organizations, there may be more than one receptionist to take care of the needs of all the staff.
Receptionists typically work in health care settings. They may spend the majority of their working day answering the telephone and interacting with patients. They may also be in contact with other staff members, such as medical doctors and nurses. In specialist clinics, receptionists may work alongside physiotherapists or podiatrists.
They provide administrative support
Receptionists play a critical role in the primary care system. Although they may be physically isolated from the rest of the clinical team, receptionists have at least three clinical roles that are often overlooked. These roles include providing administrative support, patient care, and information management. In the UK, receptionists perform the following tasks:
Receptionists are responsible for processing and administering repeat prescriptions. Currently, about 50% of all patients in the UK receive treatment through repeat prescriptions. These prescriptions are usually issued without consultation between the clinician and the patient.
They are expected to undertake general housekeeping tasks
In addition to welcoming visitors and clients, receptionists are expected to take care of general housekeeping tasks such as cleaning. They should be able to communicate verbally and in writing with other staff members and external customers. They should also be able to maintain good working relationships with clients and suppliers. They should be professional, have a good sense of hygiene, and follow relevant health and safety procedures.
Receptionists are expected to carry out a range of tasks, including maintaining a clean reception area and ensuring that meeting rooms are kept tidy. Although there are no formal educational requirements for the role, most employers would prefer applicants to have some experience in the field. Good knowledge of Microsoft Office packages and the ability to communicate effectively with a variety of people would be helpful. In addition, an attractive appearance and an outgoing personality would also be valuable assets.
They may take on additional responsibility
Receptionists take on a variety of responsibilities including greeting and assisting visitors to offices. They also screen telephone calls and transfer them to other members of staff. They may also be responsible for organizing travel arrangements, booking taxis and train tickets, and keeping staff informed of company news and events. They may also be responsible for the health and safety of staff and clients, which requires a good understanding of organizational structure. Receptionist job openings in the UK can include a range of different types of roles.
Receptionists must have excellent communication skills and be proficient in Microsoft Office applications. Prior experience in a similar role is also advantageous. Receptionists greet clients in a friendly and professional manner, assist with travel arrangements and office security, and answer telephone calls. In some roles, receptionists may also take on additional responsibilities, such as overseeing a junior administrative team.